In 2012, a Danish municipality had problems with long wait times for public services, andthey were looking for a queue management software to better to manage visitor flows at the Citizen’s Service Center. However, no system was able to sufficiently cope with the diversity and complex structure of public services. The team behind FrontDesk decided to develop this exact system for the public sector. Today, FrontDesk’s queue and appointment management system has an 84% market share in Denmark. The comprehensive but very intuitive system was launched in North America and other European countries in 2019 and in Japan in 2023. Now millions of people enjoy a wait-free customer journey in the public sector. FrontDesk is represented in Japan by TACT Inc.